Asus Vivobook Pro 14 OLED touchpad wobble/rattle issue, is this normal?

[pr0ph3t]

I bought this laptop yesterday and I noticed that the touchpad is loose and there is a rattling sound when I use it in a quiet environment like double tapping etc.. it wobbles slightly. Is this normal for this model or should I replace my unit? Please check the attached media and see for yourself

 

[pr0ph3t]

Update: I went to an offline ASUS store near me and checked the unit there, none of them had this issue but one other model had a really minor rattling sound but the touchpad wasn't noticeably loose. But then I noticed that my unit's hinge was also misaligned. So I've placed a replacement order from amazon and they will be an inspection guy soon, so let's see.

 

[gibli7]

Did they repair or replace your laptop. I have the same problem on my Vivobook 16x Pro OLED laptop. I contacted the Asus Technical support site and they told me to start the complaint process.The touchpad twists abnormally,it doesn't seem to be attached and with slightly stronger pressure, you can see the inside of the laptop through the gap.

 

[gibli7]

Maybe someone else had a similar problem,so please share your experiences.

 

[pr0ph3t]

I actually went to my nearest Asus service center and showed it to them and the service guy said it's normal. Meanwhile, I noticed many users on Reddit also reporting the same. I then visited my nearest ASUS store and checked the models there, they didn't have pro 14 in stock at the time but the sales guys said it's not normal while I checked out other Asus laptops there like Vivobook Pro 14x, Zenbook Space edition, Vivobook 15 Pro and none of em had these issues. Again my unit also had an issue with its hinge so I returned my laptop to Amazon and then bought a Pro 14X, lucky it's fine so far but there is a slight gap on the touchpad and if we look directly then we can see the insides

 

[pr0ph3t]

Maybe someone else had a similar problem,so please share your experiences.

A Amirhossein is also having the same issue with his Vivobook Pro 14 OLED (K3400, 11th Gen Intel)

 

[pr0ph3t]

For reference this how my ASUS Vivobook pro 14x's touchpad sounds like. There is still a slight rattle sound but not noticeable and there is no visible flex also. And this is how all the units in the Asus store also sounded so I guess this is normal and if it is not then I'm okay to live with it.

View attachment vivobook pro 14x touchpad sound ASMR.mp4

 

[gibli7]

And a guy in the store where I bought it told me that it was ok. Wtf, twisting and rattling of the touchpad on a nearly $2,000 laptop.Laptop is now on its way to the service, honestly I have not had such problems on much cheaper laptops.

 

[pr0ph3t]

And a guy in the store where I bought it told me that it was ok. Wtf, twisting and rattling of the touchpad on a nearly $2,000 laptop.Laptop is now on its way to the service, honestly I have not had such problems on much cheaper laptops.

Yeah same thought here, but there is no other laptop in this price range that checks all the boxes for creative users so i had no other choice :/

 

[gibli7]

Yeah same thought here, but there is no other laptop in this price range that checks all the boxes for creative users so i had no other choice :/

I agree with you.Screen and color accuracy is amazing and the most important thing to me so I'll probably keep it regardless.

 

[pr0ph3t]

I agree with you.Screen and color accuracy is amazing and the most important thing to me so I'll probably keep it regardless.

The newer model is even cool but will take long to be available so had to get this. Still kinda same performance tho

 

[gibli7]

The newer model is even cool but will take long to be available so had to get this. Still kinda same performance tho

However, there are changes in the newer model(16x pro), 2k screen resolution, slightly lower battery capacity(90Wh), 512 Gb M.2 instead of 1Tb, as far as I can see, the only improvement is the refresh rate 165Hz and NVIDIA GeForce RTX 3060+AMD Ryzen 7 6800H.

 

[gibli7]

ASUS tech support approved to replace the touchpad on my laptop so that's good news for me.We'll see when they finish the repair, it should definitely be much better.

 

[pr0ph3t]

ASUS tech support approved to replace the touchpad on my laptop so that's good news for me.We'll see when they finish the repair, it should definitely be much better.

Wow that's cool! Do update here after the replacement

 

[pr0ph3t]

Btw is anyone facing this color issues after enabling and disabling HDR? HDR color issue with ASUS Vivobook Pro 14 OLED laptop